Come on, let’s ROC together!
Do you work accurately, are you familiar with the digital world and customer-oriented? Are you the one who puts customer experience first and acts as the ambassador for VONROC in customer interactions? Then VONROC is looking for you!
What does your role look like?
As a Customer Service Employee, you will be responsible for answering and resolving customer inquiries so that all customers are assisted on the same day.
What will you do?
- You respond to customer inquiries promptly and in a customer-friendly manner via email, chat, phone and social media.
- You investigate and resolve issues reported by customers, ensuring a positive customer experience.
- Reviews are significant and you proactively engage on Swedish & Danish platforms and websites.
- You actively collaborate with the country managers to address common questions and issues. You identify them and propose improvements.
What do we expect from you?
- You have an interest in E-commerce and online sales.
- We believe that with the right mindset, you can learn and achieve a lot, but if you already have work experience that's a bonus.
- You are accurate, a team player, and you demonstrate decisiveness and persuasiveness when responding to customer inquiries.
- You are a problem solver and bring positivity.
- You have excellent command of the Swedish and Danish languages, both spoken and written.
- You are available for 32-40 hours per week. Partly working from home is negotiable after your onboarding period.
Because you ROC:
- A competitive salary, depending on your experience and skills.
- Focus on your development, ambition, and growth.
- A pleasant and informal work environment with the nicest colleagues.
- Ina provides fresh and healthy lunches every day, and on Friday afternoons we often close with a drink in our own ROC Café.
Who are we?
VONROC is one of the fastest-growing E-commerce companies in the Netherlands. Through the Direct-to-Consumer approach, we are unique in the market. VONROC delivers fantastic products for DIY enthusiasts, homeowners, and garden lovers. Founded in 2017, VONROC is now active in fifteen countries worldwide. In 2021, we ranked fourth in the CrossBorder E-Commerce list of the Netherlands! This means we are the fourth fastest-growing company in the Netherlands in terms of international sales.
Our slogan is "Build Your Future," and you can see that everywhere. We strive for minimal waste in our packaging and minimal returns. Additionally, our own ROC YOUR PLANET foundation supports projects in the fields of the environment and sustainability.
Are you ready to take the next step in your career? Apply now!
Send your CV and personal motivation letter to: firstname.lastname@example.org